Mary Helen
Centralize your communication
Unified inbox
View and manage messages from Airbnb, Vrbo, Booking.com, and more, in one clean dashboard, no switching needed.
Message scheduling
Automate messages by event or day, from pre-arrival instructions to check-out reminders.
Go beyond auto-replies
More thoughtful automation
Thread resolution
Close conversations when they’re done, so your inbox stays focused on what needs attention.
Built for speed, not stress
Hospitable sends over 107 million guest messages each year, saving you time and helping you earn more five-star reviews.
Common questions
What is automated guest messaging in Hospitable?
Automated guest messaging allows hosts to send pre-programmed messages to guests at key moments in the booking journey, such as booking confirmations, check-in instructions, reminders, and review requests. Hospitable recognizes common guest questions and can send tailored replies automatically using reservation details.
Can I customize automated messages for my vacation rental?
Yes. Hospitable allows hosts to create custom message templates or use ready-to-go templates. Messages can include personalized details like guest names, check-in times, and property instructions to ensure every guest receives accurate information.
When are automated guest messages sent?
Messages can be triggered automatically based on events or timing, such as when a booking is confirmed, before check-in, during a stay, or after checkout. This ensures guests receive information at the right time without manual work.
Can Hospitable answer common guest questions automatically?
Yes. Hospitable recognizes common guest questions and can send pre-configured responses automatically, helping hosts maintain fast response times and consistent communication across all properties.
Does automated messaging work across multiple booking platforms?
Yes. Hospitable centralizes guest communication from platforms like Airbnb, Vrbo, and Booking.com so hosts can manage all conversations and automated replies from one place.
Why should hosts automate guest communication?
Automating guest communication helps hosts save time, respond faster to guests, and deliver a consistent guest experience while reducing repetitive manual messaging.